The Problem
Businesses often struggle to capture actionable customer feedback in a timely manner. Revuity is a centralized platform designed to seamlessly collect, manage, and analyze customer feedback while automating follow-up engagement.
Architecture & Development
- Feedback Dashboards: Built interactive dashboards using React to visualize customer sentiment and track feedback trends over time.
- Real-time Backend: Utilized Supabase and Edge Functions for real-time data synchronization between customer portals and admin dashboards.
- Automated Workflows: Engineered automated follow-up sequences to re-engage customers and significantly increase feedback response rates.